chattg Casino Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") describes how chattg Casino ("chattg," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the chattg website and platform (collectively, the "Platform").

This Policy applies to all personal data processed by chattg in connection with your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

This Policy is governed by and construed in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. chattg is committed to full compliance with the requirements of the National Privacy Commission (NPC) of the Philippines.

By registering an account on chattg or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

2 Personal Data We Collect

2.1 Registration and Identity Data

When you create an account on chattg, we collect the following personal information:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address in the Philippines (barangay, city/municipality, province)
• Valid email address
• Philippine mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, chattg may collect copies of the following documents:

• Government-issued photo identification (Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID, or equivalent)
• Proof of residential address (utility bill, bank statement, or similar document dated within three months)
• Proof of payment method ownership (e.g., GCash account screenshot showing your registered name)
• Selfie or live photo for identity confirmation purposes

2.3 Financial and Transaction Data

chattg collects data related to your financial transactions on the Platform, including:

• Deposit and withdrawal amounts, dates, and payment methods used (GCash, PayMaya, BPI, BDO, Metrobank)
• Transaction reference numbers and payment processor identifiers
• Account balance history and bonus transaction records

2.4 Gaming Activity Data

We collect data about your gaming activity on chattg, including game sessions played, wagers placed, game outcomes, bonus usage, and session duration. This data is used for platform operation, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access the chattg platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Customer Support Data

When you contact chattg's support team via live chat or email, we collect and retain records of those communications, including the content of your messages, the nature of your query, and the resolution provided. This data is used to improve our support quality and to maintain a record of interactions for dispute resolution purposes.

3 How We Collect Your Data

chattg collects personal data through the following means:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions
• Automatically: Technical and device data collected automatically when you access the Platform through cookies, web beacons, and server logs
• From third-party payment processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment providers when you make deposits or withdrawals
• From identity verification services: Data returned by third-party KYC verification providers used to confirm the authenticity of documents you submit
• From fraud prevention services: Risk signals and device fingerprinting data from security service providers used to detect and prevent fraudulent activity

4 How We Use Your Personal Data

chattg uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your chattg player account, authenticating your identity when you log in, and managing your account settings and preferences
• Identity verification: Verifying that you meet the 21+ age requirement and confirming your identity in accordance with KYC obligations aligned with PAGCOR requirements
• Payment processing: Processing your deposits and withdrawals via your chosen Philippine payment method and maintaining accurate financial records
• Platform operation: Delivering the games, betting markets, and other services available on the chattg platform and ensuring their proper technical functioning
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling and to enforce any responsible gaming limits or self-exclusion requests you have set
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct on the chattg platform
• Regulatory compliance: Meeting our obligations under Philippine gaming regulations, anti-money laundering laws, and data protection requirements
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications
• Platform improvement: Analyzing aggregated usage data to understand how players use the chattg platform and to improve its features, performance, and user experience

5 Legal Basis for Processing

chattg processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your chattg account, including account management, payment processing, and game delivery
• Legal obligation: Processing required to comply with applicable Philippine laws, including KYC verification requirements, anti-money laundering obligations, and regulatory reporting to PAGCOR
• Legitimate interests: Processing necessary for chattg's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights
• Consent: Processing based on your explicit consent, particularly for marketing communications. You may withdraw your consent at any time by updating your communication preferences in your chattg account settings or by contacting our support team.

6 Data Sharing and Disclosure

6.1 Service Providers

chattg shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services, cloud hosting providers, and customer support platform operators. All service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to chattg.

6.2 Game Providers

Certain technical data, such as your player session identifier and game activity, may be shared with the third-party game studios and live casino operators whose content is available on the chattg platform. This sharing is limited to what is technically necessary to deliver the game experience and is governed by data processing agreements with each provider.

6.3 Regulatory and Legal Disclosure

chattg may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. This includes disclosures to PAGCOR in connection with our gaming license obligations, disclosures to the Anti-Money Laundering Council (AMLC) where required under the Anti-Money Laundering Act, and disclosures in response to valid legal process such as court orders or subpoenas.

6.4 No Sale of Personal Data

chattg does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used solely for the purposes described in this Privacy Policy.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the chattg platform. They allow the Platform to recognize your device, remember your preferences, maintain your login session, and collect usage data for analytics and security purposes.

7.2 Types of Cookies We Use

• Essential cookies: Required for the chattg platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits you have configured.
• Analytics cookies: Used to collect aggregated data about how players use the chattg platform, including which pages are visited most frequently and how players navigate between sections. This data helps us improve the platform experience.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity, including device fingerprinting cookies that help identify suspicious login attempts or unusual account behavior.

7.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, please note that disabling essential cookies will affect your ability to use the chattg platform, including your ability to log in and maintain a gaming session. Disabling analytics or functional cookies will not prevent you from using the Platform but may affect your experience.

8 Data Retention

chattg retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account data: Retained for the duration of your active chattg account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later
• Transaction records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations under Philippine law
• Gaming activity data: Retained for a minimum of three (3) years for responsible gaming monitoring and regulatory compliance purposes
• Customer support records: Retained for three (3) years from the date of the interaction
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent as evidence of the consent previously given

After the applicable retention period has expired, chattg will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9 Data Security

chattg implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the chattg platform is encrypted using industry-standard SSL/TLS protocols
• Encrypted data storage: Sensitive personal data, including identity documents and financial information, is stored in encrypted form on secure servers
• Access controls: Access to personal data within chattg is restricted to authorized personnel on a strict need-to-know basis, with role-based access controls enforced
• Two-factor authentication: chattg supports and encourages the use of two-factor authentication (2FA) via SMS OTP to protect player accounts from unauthorized access
• Regular security assessments: The chattg platform undergoes regular security reviews and vulnerability assessments to identify and address potential security risks
• Incident response: chattg maintains a data breach response procedure. In the event of a data breach that poses a risk to your rights, we will notify affected players and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012

10 Your Data Protection Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by chattg:

• Right to be informed: The right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy
• Right of access: The right to request a copy of the personal data chattg holds about you and information about how it is being used
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated

To exercise any of these rights, please contact chattg's Data Protection Officer via the contact details provided in Section 15 of this Policy. We will respond to all valid requests within thirty (30) days of receipt. In some cases, we may need to verify your identity before processing your request.

11 Children's Privacy

The chattg platform is strictly intended for adults aged 21 years and older in accordance with Philippine gambling regulations. chattg does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the chattg platform.

If chattg becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the collected data, and return any deposits made in accordance with applicable regulations. If you believe that a minor has registered on the chattg platform, please contact our support team immediately.

12 Marketing Communications

With your consent, chattg may send you marketing communications about promotions, bonuses, new games, and platform updates via email or SMS to your registered Philippine mobile number. You can opt in to marketing communications during registration or at any time through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your chattg account settings
• Clicking the unsubscribe link included in any marketing email from chattg
• Contacting our support team via live chat or email and requesting to be removed from marketing lists

Please note that withdrawing consent to marketing communications does not affect your ability to use the chattg platform or receive transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts, which are sent regardless of your marketing preferences as they are necessary for platform operation.

13 Third-Party Links

The chattg platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or game provider information pages. This Privacy Policy applies only to the chattg platform and does not cover the data practices of any third-party websites or services you may access via links on the Platform.

chattg is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the chattg platform.

14 Changes to This Privacy Policy

chattg reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made to this Policy, we will notify registered players via email to their registered address and by displaying a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the chattg platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of any changes.

If any proposed change to this Privacy Policy would require your explicit consent under the Data Privacy Act of 2012, chattg will seek that consent before the change takes effect with respect to your personal data.

15 Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way chattg handles your personal data, please contact our Data Protection Officer (DPO) or our player support team through the following channels:

If you are not satisfied with chattg's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.